Cerner Application Delivery Consultant (Physician & Nursing) in Tecom Zone, Dubai, United Arab Emirates
Application Delivery Consultant (Physician & Nursing)
Cerner ITWorks is a strategic alignment between Cerner and a client organization to advance health and care. Through ITWorks, our teams and goals align: we become part of the client organization, and the organization's IT staff become Cerner associates.
Together, we help our clients rapidly advance service delivery, improve the caregiver and patient experience, and further health initiatives in their communities.
The Application Delivery Consultant (Physician & Nursing) manages the impact of technology implementation to optimize clinical work processes. The Application Delivery Consultant analyzes business and client processes to integrate and align applications to Cerner standards and client’s needs. They resolve customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters. The Application Delivery Consultant (Physician & Nursing) must have expertise in diagnosing problems and coordinating the appropriate additional resources to determine and deliver resolution
Demonstrates broad solution knowledge
Develops and maintains solution expertise
Serves as the onsite point of contact for issue resolution and triage for supported applications
Responds to client inquiries via telephone, email or chat sessions
Utilizes effective oral and written communication skills to facilitate discussions and decision making
Articulates the end-user requirements and proposed solutions to clarify and control expectations and achieve user acceptance of the application
Identifies, develops, and utilizes appropriate forums to solicit input and provide feedback to support the design, education, implementation, evaluation, and modification of the application
Participates in design, build and testing for application specific projects as needed
Leverages internal and external resources and tools to deliver problem identification and resolution
Maintains client relationship through direct onsite contact
Complies with standards for change control and work plans. Insures appropriate communication and documentation is completed in order to support application quality programs and application development
Works in accordance with corporate and organizational security policies and procedures
Understands their role in safeguarding corporate and client assets. Takes appropriate action to prevent and report any compromises of security within scope of role
Performs other responsibilities as needed
Excellent written and verbal communication skill
Provides effective situation management and escalation
Strong relationship building skills
Physician or Nursing experience/exposure
Demonstrated success in forming and managing relationships at a variety of levels
Ability to analyze process flow and software functionality and make recommendations
Ability to manage multiple projects simultaneously
Ability to work on a flexible schedule and overtime and/or irregular hours when needed.
Ability to learn and apply new skills and concepts quickly.
Ability to work on multiple projects simultaneously.
Proficient with Microsoft applications
Experience with Microsoft Project
Excellent troubleshooting skills
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Job Function :
3rd Floor Block B, Office Park Bldg.
All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.
Supervisor/Entry Level Manager
Tecom Zone, Dubai
Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive.
Cerner is transforming health care by developing tools and technologies that make it easier and more efficient for care providers and patients to navigate the complexity of our health.
From single offices to entire countries, Cerner technology solutions are licensed by over 14,000 health care venues around the world.
Cerner Corporation, along with its subsidiaries and affiliates (“Cerner”), is proud to be an equal opportunity employer and a drug-free workplace.
United Arab Emirates
Bachelor's degree or equivalent work experience
Ability to travel 50% as needed
Must live in or be willing to relocate to Dubai/Northern Emirates
Bachelor's degree or equivalent experience.
Background in healthcare, sciences, information systems, or business preferred.
Clinical background preferred.
Arabic speaker preferred.
Relocation Assistance Available:
Yes - Domestic/Regional